Installation
Two levels of installation services are available to Norbell customers:
- Basic Product Installation and
- Turn-Key Product Installation.
(1) Basic Product Installation
To assist customers with the initial set-up of LAN/WAN products, Norbell offers Basic Product Installation services for all Cisco, Mitel, Nortel, Cabletron, IBM, NEC, Dell and many other products throughout the U.S. and Canada.
Basic installation services are available 8x5, Monday through Friday in all serviceable areas. Service outside of those hours is available at an additional fee.
Prior to the arrival of the Norbell field engineer for basic product installation, the customer will be responsible for ordering, installing, and provisioning power and phone lines. Additionally, the customer will need to supply SPIDs, phone numbers, IP addresses, and any information required for correct and complete installation.
Through our Basic Installation Services, Norbell will provide services in the following three areas:
Set-up- Unpack equipment
- Conduct physical inspection
- Physically place product
- Plug in modular system components
- Connect cables, including phone line(s)
Configuration
- Power-up product
- Load licensing software, if required
- Configure hardware, as required
- Configure software for network recognition
- Configure software for customer application
Verification
- Run diagnostics, when applicable
- Verify phone line
- Verify correct product operation
The following additional installation services are available on a time and materials basis:
- Install CSUs/DSUs, NIC cards, hubs, etc.
- Install network management software
(2)Turn-Key Product Installation
For those customers seeking end-to-end installation of their products, Norbell offers Turn-Key Product Installation. In addition to handling the basic installation, Turn-Key Product Installation services provide complete handling of all ISDN requirements, including installation scheduling, line provisioning, and coordination of all installation activities. The service is available only for authorized products in the U.S and Canada.
Turn-Key Product Installation services are available 8x5, Monday through Friday in all serviceable areas. Service outside of those hours is available at an additional fee.
Through the Turn-Key Product Installation services, Norbell provides assistance in the following three areas:
Norbell Installation Project Management
- Provide single-point-of-contact, 800# for all installation activities
- Coordinate all line and equipment installation requests, as well
as track and report status
- Log and track all installation activity from receipt of request through
completion
- Provide periodic installation activity status
Norbell Line Order Management
- Provide Engineering Loop Qualification (to the jack) at the installation
address
- Notify end user of loop installation fees and monthly rate information
as provided by the Telco
- Place ISDN order with Telco (properly provisioned)
- Schedule installation with Telco
- Coordinate installation of ISDN loop and installation or associated
ISDN product
- Notify end user and customer project manager of installation dates
and times
- Provide all required documentation to ISDN product installers
- Provide 30-day ISDN hotline for assistance with any installation-related
provisioning issues that arise
Norbell Product Installation
- Unpack the ISDN product
- Assemble and connect all power cords and associated cabling
- Configure ISDN product according to user-provided specifications
- Test ISDN product and ISDN service to confirm operating ISDN lines
- Troubleshoot ISDN line and coordinate vendors to resolution
The following additional installation services are available on a time and materials basis:
- Install PC network hardware and components
- Install NIC (network interface cards) and/or hubs
- Load and configure PC software drivers, stacks, and applications
- Test PC functionality
Assistance on ISDN line problems after the initial 30 days is available at a per incident rate.