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Call Center Solution

Training Services

Norbell's complete and comprehensive training program is ideal for start-up call center professionals, as well as, advance level programs for human resource career development. We provide training in our multimedia facilities located worldwide and customized in-house training services on customer locations.

We have certified and trained instructors with multimedia training material and tools. Our corporate pricing packages and course curriculum can be obtained through Norbell's sales contact.

Following is a listing of courses offered through Norbell:

All courses are offered at User, Support and Instructor level

• Management Courses
  
  1. Project Management
     
  2. Management Techniques
     
  3. Manager 2000
     
  4. Effective Supervisor
     
  5. How To Manage Your Team to Success
     
• Technical Courses
  
  1. Windows
     
  2. MS Office
     
  3. Database - SQL, Oracle and Access
     
  4. IVR
     
  5. CTI
     
  6. Telecommunications
     
• Soft-skill Courses
  
  1. Customer Care
     
  2. Stress management
     
  3. Time Management
     
  4. Organization Skills
     
  5. Contact Management
     

For our current listing of courses and schedules, including pricing please contact our sales representative.